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RETURNS & CANCELLATIONS

HOW MUCH IS POSTAGE?
HOW LONG DOES DELIVERY TAKE?
WHERE DO YOU POST TO?
DO YOU USE RECYCLED MATERIALS?
MY ORDER HASN’T ARRIVED. WHAT DO I DO?
CAN I RETURN MY PURCHASE TO YOU?
WHAT DO I NEED TO DO ONCE I’VE TOLD YOU I’M RETURNING WHAT I BOUGHT?
WHAT WILL YOU REFUND ME AND WHEN?

CHRISTMAS HOLS & POSTING DATES

The Knit Kit Company will be on their festive hols and closed from lunchtime on Friday 21 December until Wednesday 2 January.
You can still put orders in (and we will post them if we can!) but please note that any orders placed after 12 noon on Friday 21 December will be dispatched on 2 January.

LAST POSTING DATES FOR CHRISTMAS
Please visit Royal Mail for more information on Christmas posting dates.

  • UK Standard Shipping: Tuesday 18 December
  • UK Special Delivery: orders by 12 noon on Friday 21 December
  • Africa, Middle East: Tuesday 4 December
  • Cyprus, Malta, Asia, Far East, Eastern Europe (except Poland, Czech Republic and Slovakia): Friday 7 December
  • Caribbean, Central and South America: Saturday 8 December
  • Greece, Turkey, Australia, New Zealand: Monday 10 December
  • Canada, Czech Republic, Italy, Poland and USA: Friday 14 December
  • Finland, Sweden: Saturday 15 December
  • Austria, Denmark, Germany, Iceland, Netherlands, Norway, Portugal, Slovakia, Spain, Switzerland: Monday 17 December
  • Belgium, France, Ireland, Luxembourg: Tuesday 18 December
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We've got some christmas offers on...

Between now and Christmas we've got some special Christmas offers on. check out our Facebook page for the latest one!

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